Nest & Dine – Return & Refund Policy

At Nest & Dine, we’re committed to delivering practical, stylish, and high-quality kitchen accessories, dining essentials, and home lifestyle products designed to make everyday living easier and more enjoyable. If something isn’t right with your order, we’ll make it right simply, fairly, and transparently.

Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within this timeframe.

The item is unused and in its original packaging.

The item is damaged, defective, or incorrect.

Non-Refundable Items

We do not accept returns for:

Items that have been used, washed, or altered after delivery.

Items returned without original packaging.

Custom or made-to-order products.

Final sale or discounted items.

Products marked non-returnable at checkout.

Items damaged due to misuse, improper handling, or excessive force.

How to Request a Return

To start a return, please contact our support team with:

Your order number.

A brief explanation of the issue.

Clear photos of the product and packaging, where applicable.

Return Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

 

Order Cancellation & Processing Time

At Nest-n-dine, customers may request to cancel an order within 24 hours of placing the order.

After an order is placed, our team requires 1–3 business days to process the order. This includes order confirmation, payment verification, product preparation, packing, and handing the order over to the logistics or courier partner.

If a customer requests to cancel an order before the order has been shipped, and the cancellation request is made within the 24-hour cancellation period stated on our website, the order can be cancelled.

Once the order has been shipped, dispatched, or handed over to the courier/logistics partner, the order can no longer be cancelled. In that case, the customer may follow our Return & Refund Policy after receiving the order.

To request an order cancellation, customers should contact our support team as soon as possible with their order number and cancellation reason.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

 

Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information if needed.

2. Return Instructions

If your request is approved, we will provide:

Return address.

Shipping instructions.

Return shipping costs are the customer’s responsibility unless:

The item is defective.

The item arrived damaged.

The wrong item was delivered.

3. Refund Issuance

Once your return is received and approved:

Your refund will be issued to the original payment method.

Processing time is typically 5–7 business days, depending on your payment provider.

Important Notes

All returns must be pre-approved.

Items must be returned in original condition.

Shipping fees are non-refundable unless the item is faulty.

Returns showing signs of use, damage, or missing packaging may be rejected.

Excessive or suspicious return requests may be declined.

Need Help?

We’re here to support you every step of the way.

If you have any questions regarding returns or refunds, please visit our Contact Us page and our team will ensure your Nest & Dine experience remains smooth, simple, and worry-free.